Presence in guest areas vs administrative tasks

Striking the perfect balance between administrative duties and presence in guest areas is the hallmark of a great Hotel GM or HOD.

While tasks like recruitment, reporting, and planning ensure smooth operations behind the scenes, being present in guest areas allows you to:

✅ Connect with guests.
✅ Engage with your team.
✅ Monitor processes.
✅ Ensure property upkeep.

The key is effective time management:
🕒 Plan your day well.
👥 Prioritize guest areas during busy periods.
🗂️ Tackle administrative work during quieter times.

Both aspects are essential, and when combined, they create the magic of exceptional hospitality—delighting guests, inspiring teams, and driving success.